Contact Information
Gold Coast, Queensland, Australia
Role Information

Position: Administration & Guest Services Assistant - Full-time
Organization: QCCC Tamborine

QCCC Tamborine is looking for enthusiastic person with a passion for providing outstanding client service to our guests and administrative support in our office. QCCC Tamborine is a busy 300+ bed conference centre which hosts more than 150 groups (15,000 guests) each year. The site is used for school camps, church conferences, by community groups and other
special events year-round.

This position will be a fulltime position 38 hours per week, with the successful applicant employed under the Amusements, Events & Recreation Award 2020.

Essential Functions of the Position

▪ Maintain a professional and friendly reception for visitors and clients both at front desk and over the phone;
▪ Manage booking enquiries received by phone or email, follow up enquiries with quotes and assist in maintaining client communication via the booking system;
▪ Manage client payments including issuing and following up invoices (Xero system);
▪ Carry out site visits for potential and existing clients;
▪ Assist with collation of client booking details including meal and room selections and activity programs;
▪ Checking in arriving groups including providing site briefings;
▪ This position may be required to assist in the on-site café or kitchen at times;
▪ General administrative support as required.

Desired Experience

▪ Minimum 2 years’ experience in an administrative, office or guest services role.
▪ Proficient in Microsoft Office Suite/Xero /Venue360, or the ability to quickly learn.
▪ Experience within the hospitality industry is preferred.
▪ Must currently possess or be eligible to apply for a Blue Card for working with children.
▪ Able to work flexible hours, including occasional weekends and some public holidays.

Selection Criteria:

▪ Friendly, out-going, energetic and comfortable working around guests of all ages and cultures.
▪ Strong work ethic and self-motivated.
▪ Detail orientated and ability to prioritise multiple tasks in a busy customer-focused environment.
▪ Demonstrated & excellent verbal and written communication skills.
▪ Ability to embrace and deliver an incarnational approach to Christian Ministry, guided by QCCC’s visual vision statement, the R1202 Hand, and exercise it towards staff and guests.

Further information:

Enquiries about the nature of the position can be made by contacting Jeanette Tane or Ian Partridge at QCCC Tamborine.

Tel: (07) 5545 1417 Email:

Application close: Friday 31st January 2023

QCCC’s R1202 Visual Vision Statement